Terms and Conditions

Booking Terms & Conditions

Lifesaving Hands prioritizes transferring bookings and/or payments to an alternative date over issuing refunds.

Transfers: A maximum of two transfers per booking may be permitted under specific circumstances.
Quoted Fees: Include the administration fee, course fee, access to specialized equipment required for the program, and for accredited courses, a copy of the Statement of Attainment upon completion.
Payment Terms: Full payment is required at the time of enrolment unless otherwise arranged. For post-paid bookings, payments must be made upon receipt of an invoice.

Accredited Courses:

Final certification or Statements of Attainment will only be issued when all fees are paid in full.

Group Bookings for Businesses/Corporate Entities:

Groups must submit participant details (names and USIs) no later than 48 hours before the scheduled session.
Invoicing will reflect the submitted list. Non-attendees will incur either the full fee or a $25 administration fee, depending on the situation.

Refunds Policy:
Lifesaving Hands does not offer refunds unless the session is cancelled by us. Cancellations by the participant/business will be treated as follows:

Cancellations with More than 24 Hours' Notice: A transfer to a later date will be provided (up to two transfers per booking may apply).
Cancellations Less than 24 Hours Before the Session: Non-attendance or late arrival will result in forfeited fees and full payment.

If a refund is to be considered (only for specific circumstances) the request must be submitted in writing with supporting documentation as follows:

More than 24 Hours Before the Session: A full refund will be issued, minus a $25 administration fee (also applies to post-payment agreements).
Less than 24 Hours Before the Session: No refunds will be given, and the full fee will apply.
Blended Courses: Failure to complete pre-study, non-attendance, or late arrival will result in forfeited fees.